Complaints book

In accordance with the provisions of the Consumer Protection and Defense Code, this establishment has a Virtual Claims Book at your disposal. Please complete this form to register a complaint or claim.
Business Name: Grupo Comercializador de Flores S.A.C.
RUC: 20507795642
Address: Av. La Mar 390 Miraflores, province and department of Lima, Republic of Peru.

Identification of the complaining consumer

Identification of the complaining consumer

Identification of the contracted good

Claim: disagreement related to products or services.
Complaint: disagreement not related to products or services; or, discomfort or discontent regarding customer service
The provider must respond to the claim within a period not exceeding thirty (30) calendar days, being able to extend the period up to thirty (30) more days, prior communication to the consumer. The formulation of the claim does not prevent resorting to other dispute channels nor is it a prerequisite to file a complaint with INDECOPI.